| Q |
What is e-Ordering? |
| A |
e-Ordering is a web portal which enable
goods ordering to be done online. It is not open for public but only for
those who have participated in this portal. At e-ordering, participant
company may publish their products with full graphical and description
for their existing customer ordering purposes |
| |
| Q |
How do I make order? |
| A |
After you have been assigned as a "user"
by your participant, just login to our website and select the participant
company that you wish to make order from. Browse through the categories
and sub-categories. When you have found the items that you desire, just
click the "order" link. Specify your quantity as well. For more detail,
please go through the Following : " How To Make
Order" |
| |
| Q |
What is "Order Cart"? |
| A |
Order cart consists of products that you have added into your order. To view
the contents of your cart, just click on "Order Cart" which is situated on top
right of the page.
|
| |
| Q |
What is "Order history"? |
| A |
Order history consists of the previous orders that you have made. You can view it
and track your previously ordered item and prices. You may also re-order these order if
you wish to by clicking "re-order" button (quantity can be amend).
|
| |
| Q |
What is "Order Favorite"? |
| A |
Order favorite consists of most frequent products that you have ordered. You
may re-order those products by directly adding them to the cart. You don't have to
waste your time to search it again since they are your favorite order products.
|
| |
| Q |
What is e-Call Card |
| A |
e-Call Card function helps you to trace back the previous order quantity of products.
You are able to see the product moving activity by comparing the previous order
quantity and your current stock quantity when u need to re-order the product again.
It helps to reduce the repeat order of unmoving product. It is also very useful
those sales persons who are practicing the conventional call card system.
|
| |
| Q |
Does e-ordering operate on all day? |
| A |
e-ordering operate 365 days 24/7 unless
there is technical issue and site updates. A down time may occur in these
circumstances. Otherwise, you may make your order anytime and anywhere.
For the goods delivery issue, this is depends on the participant status
and scheduling. E-ordering does not responsible for this issue. For more
detail, please go through the following: " Condition
of use" |
| |
| Q |
Do I need to remember every participant's access password? |
| A |
You don't have to remember all participants' access password.
You must only remember the first password that provided by your first joined
Participant. The following assignment of password by other participant is uses
the same password. This is because when the first participant assigned
a password for you, e-ordering system will auto generate a password for you.
This password is only visible to you; no participant will know your password.
The next participant is only assign the access for you without assigning
password, they have no rights to know your password.
They only can find whether your account is existed in the e-ordering system or not.
If found, they will simply assign you to their company's e-ordering system.
This is to protect some confidential data among user that using this system.
|
| |
| Q |
Can I change my password? |
| A |
Yes, you may change your password in any participant's e-ordering page.
Once password changed, all participants' password will be change simultaneously.
This is because you only have one universal password. |
| |
| Q |
How can I know my password since my participant also not knowing
my password? |
| A |
Your password will be send by an email confirmation once you have been
assigned by your participant. For those who do not have e-mail, the password
will be issue to the participant. Then, the participant will let you know your password.
For more security and privacy, it is recommended that you own an email address
and change your password once you receive it. |
| |
| Q |
Can I send an order to a different address? |
| A |
Yes, you may specify additional delivery address and billing address.
Anyway, the final approval and decision is still in the participant's hand. |
| |
| Q |
Is there a limit to what I can order? |
| A |
Limit of order is determined by the participants. The "order limit" that shown at
the top of the page is the limit that specify by yourself for budgeting purposes.
You may view your credit limit in "My account". Each participant has their own
assigned credit limit. Anyway, the final approval and decision of the limit is still in
the participant's hand. |
| |
| Q |
Is the items in my cart will be gone
when electricity failure in sudden before I check out? |
| A |
No, your cart contents are still available either when the electricity failure or
you accidentally close it.
|